At Luma Clara Timepieces, we are committed to protecting your privacy and handling your personal data with care, transparency, and respect.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase from us.
1. Information We Collect
When you interact with Luma Clara Timepieces, we may collect the following personal information:
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Your name
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Billing and delivery address
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Email address
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Telephone number
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Payment information (processed securely via third-party providers)
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Order history and purchase details
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Any information you provide when contacting us
We may also collect limited technical data such as IP address, browser type, and website usage through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Communicate with you regarding your purchase
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Provide customer support
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Arrange delivery and tracking
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Improve our website, products, and services
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Prevent fraud and ensure secure transactions
Where you have opted in, we may also send you occasional updates, offers, or new product announcements. You can unsubscribe at any time.
3. Sharing Your Information
We do not sell or rent your personal data.
We may share your information only where necessary with trusted third parties, including:
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Payment processors
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Delivery and courier services
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Website and hosting providers
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Professional advisors where legally required
All partners are required to handle your data securely and in accordance with data protection laws.
4. Payment Security
All payments are processed securely via trusted third-party providers. Luma Clara Timepieces does not store or have access to your full card or payment details.
5. Data Retention
We retain your personal data only for as long as necessary to:
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Fulfil your order
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Meet legal, tax, and accounting obligations
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Resolve disputes and enforce agreements
When your data is no longer required, it is securely deleted.
6. Your Rights
Under UK data protection law, you have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate data
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Request deletion of your data where appropriate
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Object to or restrict certain types of processing
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Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at:
7. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
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Improve your browsing experience
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Understand how visitors use our site
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Help us improve performance and functionality
You can control or disable cookies through your browser settings.
8. International Data Transfers
If you are located outside the UK, your information may be processed in the UK or by trusted partners in other countries, in line with applicable data protection regulations.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate.
The latest version will always be available on our website
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Luma Clara Timepieces