Terms & Conditions

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Luma Clara Timepieces Ltd

 

Last updated: 12/03/2026

 

1. About Us

 

This website is operated by Luma Clara Timepieces Ltd, a company registered in England and Wales.

 

Registered Company Number: [INSERT COMPANY NUMBER]

 

Registered Office: [INSERT REGISTERED ADDRESS]

 

Contact email: info@lumaclara.co.uk

 

Throughout the site, the terms “we”, “us”, and “our” refer to Luma Clara Timepieces Ltd.

 

By accessing this website and placing an order, you agree to be bound by these Terms and Conditions.

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2. Products

 

Luma Clara Timepieces specialises in the sale of pre-owned and vintage watches, alongside selected new watches and accessories.

 

As many watches are pre-owned, minor signs of wear consistent with age and use may be present. We aim to describe each item accurately and provide clear photographs to reflect its condition.

 

Product descriptions, specifications, and images are provided in good faith. Slight variations in colour, appearance, or packaging may occur.

 

All watches are checked for authenticity prior to sale.

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3. Pricing

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All prices listed on the website are shown in GBP (£).

 

Prices may change at any time without notice. However, once an order has been placed and accepted, the price paid will not change.

 

We reserve the right to cancel orders where pricing errors have occurred.

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4. Orders

 

When placing an order through our website, you agree that:

 

• All information provided is accurate and complete

• You are authorised to use the payment method provided

• You are at least 18 years old

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Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of the order. We reserve the right to cancel or refuse orders at our discretion.

 

If we cancel an order after payment has been taken, a full refund will be issued.

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5. Payment

 

We accept payment through a range of secure providers including:

 

• Major credit and debit cards

• PayPal

• Klarna

• Clearpay

 

Payment is processed securely through our payment providers. We do not store full card details.

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6. Finance Options

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Finance options may be available through:

 

• Klarna

• Clearpay

• PayPal Pay in 3

 

Luma Clara Timepieces Ltd acts as a credit broker and offers finance from Klarna Bank AB (publ) and Clearpay Finance Ltd.

 

Klarna Bank AB (publ) is authorised and regulated by the Swedish Financial Services Authority.

Clearpay Finance Ltd is authorised and regulated by the Financial Conduct Authority.

 

Finance options are available to UK residents aged 18 and over, subject to approval and status.

 

PayPal Pay in 3 is an unregulated credit agreement provided by PayPal.

 

Finance terms, eligibility, and repayment schedules are determined by the finance provider and not by Luma Clara Timepieces Ltd.

 

 

7. Shipping

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We offer free UK shipping on orders over £99.

 

Orders are typically dispatched within 1–2 working days unless otherwise stated.

 

Shipping times may vary depending on location and courier services. Once dispatched, delivery times are outside of our direct control.

 

Tracking details will be provided where available.

 

For security reasons, high-value items may require signature on delivery.

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8. Returns

 

At Luma Clara Timepieces, we want you to be delighted with your purchase.

 

We offer free returns within 14 days of purchase if the item is not suitable.

 

To start a return, please contact us via the website contact page or email info@lumaclara.co.uk.

 

Returned items must:

 

• Be in their original condition

• Include all packaging, accessories, and documentation

• Be securely packaged for return shipping

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Once received and inspected, refunds will be processed within 5 business days.

 

Refunds will be issued to the original payment method used at checkout.

 

Where purchases were made using Klarna, Clearpay, or PayPal Pay in 3, refunds will be processed in accordance with the relevant provider’s procedures and timelines.

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9. Warranty

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Unless otherwise stated, pre-owned watches are sold without manufacturer warranty.

 

Where applicable, any warranty coverage will be clearly stated on the product page.

 

Warranty does not cover:

 

• Normal wear and tear

• Accidental damage

• Water damage where misuse is evident

• Damage caused by improper handling or servicing

 

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10. Authenticity

 

All watches sold by Luma Clara Timepieces are checked for authenticity before sale.

 

Where manufacturer boxes, papers, or certificates are included, this will be clearly stated in the product listing.

 

If documentation is not included, the watch may still be genuine but supplied without original paperwork.

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11. Limitation of Liability

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To the fullest extent permitted by law, Luma Clara Timepieces Ltd shall not be liable for:

 

• Indirect or consequential losses

• Loss of profit, revenue, or business

• Delays caused by third-party couriers or service providers

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Nothing in these Terms limits liability where it would be unlawful to do so.

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12. Website Use

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You agree not to use this website for any unlawful or unauthorised purpose.

 

We reserve the right to suspend or restrict access where misuse or fraudulent activity is suspected.

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13. Intellectual Property

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All website content, including logos, branding, text, and imagery, is the property of Luma Clara Timepieces Ltd unless otherwise stated.

 

Content may not be copied, reproduced, or used without permission.

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14. Changes to Terms

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We reserve the right to update these Terms and Conditions at any time.

 

The most recent version will always be available on this page.

 

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15. Governing Law

 

These Terms and Conditions are governed by the laws of England and Wales.

 

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

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16. Title of Goods

 

Ownership of all goods remains with Luma Clara Timepieces Ltd until full payment has been received and cleared.

 

In the case of payments made through third-party finance providers including Klarna, Clearpay or PayPal Pay in 3, ownership of the goods transfers to the customer only once payment authorisation has been confirmed and the order has been successfully processed.

 

Until ownership passes to the customer, Luma Clara Timepieces Ltd reserves the right to cancel, refuse shipment, or recover goods where payment has not been completed or where a transaction is identified as fraudulent or unauthorised.

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17. Fraud Prevention and Identity Verification

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To protect both our customers and our business, Luma Clara Timepieces Ltd reserves the right to carry out identity and security checks on certain orders.

 

For higher value purchases or orders flagged by our payment security systems, we may request additional verification before dispatch. This may include:

 

• Confirmation of billing and shipping address

• Proof of identity

• Payment verification checks

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Where satisfactory verification cannot be obtained, we reserve the right to cancel the order and issue a refund to the original payment method.

 

These measures are taken to prevent fraudulent transactions and to protect legitimate customers.

 

 

18. Right to Refuse or Cancel Orders

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Luma Clara Timepieces Ltd reserves the right to refuse, cancel, or limit any order at our discretion.

 

This may occur in circumstances including but not limited to:

 

• Suspected fraudulent activity

• Unauthorised or suspicious payment attempts

• Pricing or listing errors

• Product availability issues

• Orders placed for resale or commercial distribution without prior agreement

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If an order is cancelled after payment has been processed, a full refund will be issued to the original payment method.

 

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19. Condition of Pre-Owned Watches

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Many watches sold by Luma Clara Timepieces are pre-owned or vintage items. As such, they may show signs of previous use including light marks, minor scratches, or general wear consistent with age.

 

We aim to provide clear descriptions and accurate photographs of each watch so customers can assess its condition before purchase. These images form part of the product description.

 

Normal signs of wear that are consistent with a watch’s age and prior use do not constitute a fault or defect.

 

Customers are encouraged to review all images and descriptions carefully before purchasing. If you require additional photographs or clarification on a watch’s condition, we are happy to assist prior to purchase.

 

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20. Promotions, Giveaways and Competitions

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From time to time, Luma Clara Timepieces Ltd may run promotions, giveaways, or competitions through our website, social media channels, or mailing list.

 

Unless otherwise stated, the following conditions apply:

 

• Promotions and giveaways are open to UK residents aged 18 and over.

• No purchase is necessary to enter unless explicitly stated.

• Entry methods and eligibility criteria will be outlined in the specific promotion announcement.

• Winners will be selected at random or according to the rules of the promotion and contacted via the platform used to enter.

• Prizes are non-transferable and cannot be exchanged for cash or alternatives unless otherwise stated.

• Luma Clara Timepieces Ltd reserves the right to substitute prizes with items of equal or greater value if necessary.

• We reserve the right to cancel, suspend, or amend any promotion where necessary due to unforeseen circumstances.

• By entering a promotion, participants agree that their name or social media username may be used in winner announcements.

 

Each promotion may include additional terms specific to that giveaway or competition.​​

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21. Brand Affiliation Disclaimer

 

Luma Clara Timepieces Ltd is an independent retailer of watches and accessories.

 

Unless explicitly stated, we are not authorised dealers, agents, or official representatives of the brands featured on our website.

 

All trademarks, brand names, logos, and product names remain the property of their respective owners and are used solely for the purposes of identification and description of the products offered for sale.

 

The sale of pre-owned watches does not imply any affiliation, endorsement, or partnership with the original manufacturer.