SHIPPING & RETURNS

We want every piece you receive to feel exactly as expected.

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Each watch is carefully inspected, tested and described in detail before it leaves us. We also offer a 48-hour inspection period from the time your order is delivered, and encourage you to contact us straight away if you have any concerns about your purchase.

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For purchases made online, by telephone or by other distance-selling methods, you also have the statutory right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, you must notify us within the 14-day cancellation period. You then have a further 14 days to return the item to us.

 

Conditions of Return

Returned items should be handled only as reasonably necessary to inspect them, in the same way you would when viewing an item in person.

• The watch should be returned in the same condition in which it was received

• All original packaging, accessories and documentation supplied with the watch must be returned

• Bracelets must not be resized or altered

• Any protective stickers, tags or seals supplied with the watch should not be removed unnecessarily

• The customer is responsible for the cost and safe return of the item, and we strongly recommend using a fully tracked and appropriately insured service

Where an item has been worn, damaged, altered or handled beyond what is reasonably necessary to inspect it, we reserve the right to make an appropriate deduction from the refund to reflect any resulting reduction in value, where permitted by law.

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Once the returned item has been received and inspected, your refund will be processed in accordance with your statutory rights. Any standard outbound delivery charge paid by you will also be refunded where required by law.

Your statutory rights are not affected by this policy.